At Sweet & Salty, we are committed to ensuring that your gifts reach you on time and in perfect condition. This Shipping Policy outlines how we process and deliver your orders.

1. Shipping Locations

We currently offer shipping across India. At this time, we do not offer international shipping. Please check our website for any updates regarding expanded delivery zones.

2. Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Custom or personalized orders may take additional time to process, and specific time frames will be communicated at the time of placing the order.

3. Shipping Charges

Shipping charges will be calculated at checkout based on the delivery location and the size/weight of the package. Any applicable taxes or duties are included in the final shipping fee. We occasionally offer free shipping promotions on selected products or during special occasions.

4. Delivery Time

The estimated delivery time depends on your location and the shipping method chosen at checkout. Standard delivery time ranges between 3-7 business days for most locations within India. Remote or rural areas may experience longer delivery times.

5. Order Tracking

Once your order is shipped, we will send you an email with a tracking number and instructions on how to track your package. If you do not receive this information, please contact us at order@sweetandsalty.in.

6. Delayed or Lost Orders

In rare cases, there may be delays due to unforeseen circumstances such as weather, courier issues, or other disruptions. If your order is significantly delayed, please reach out to our customer service team for assistance.

7. Damaged or Defective Products

We take great care in packaging our products to ensure they arrive safely. If you receive a damaged or defective item, please notify us within 24 hours of receiving the product. We may request photos of the damage and will arrange for a replacement or refund in accordance with our Refund and Returns Policy.

8. Incorrect Shipping Address

Please double-check your shipping address before placing an order. Sweet & Salty is not responsible for items shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you may be required to cover the additional shipping costs for re-delivery.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Email: order@sweetandsalty.in

Phone: +91 88827 92832