At Sweet & Salty, we strive to deliver your orders promptly and in perfect condition. However, we understand that sometimes you may need to cancel your order. This Cancellation Policy outlines how you can cancel your order and the conditions that apply.

1. Order Cancellation

You can cancel your order before it has been processed or shipped. To request a cancellation, please contact us as soon as possible at order@sweetandsalty.in or call us at +91 88827 92832 with your order details.

2. Customized Orders

Orders that include personalized or customized products (e.g., personalized packaging or custom messages) cannot be canceled once production has begun. We recommend confirming all details before placing the order for customized products.

3. Cancellation Charges

There are no cancellation charges if you cancel an order before it has been processed or shipped. If the order has already been shipped, cancellations are not possible. You may still be eligible for a return or exchange in accordance with our Refund and Returns Policy.

4. Refunds for Canceled Orders

If your cancellation request is approved, we will process a full refund to the original payment method within 7-10 business days. Please note that the processing time for refunds may vary depending on your payment provider.

5. How to Cancel Your Order

To cancel your order, please provide us with the following information:

• Order number
• Full name
• Reason for cancellation

Send the cancellation request to order@sweetandsalty.in, or you can contact our customer service at +91 88827 92832.

6. Non-Cancellable Products

In addition to customized or personalized products, certain items may not be eligible for cancellation due to their perishable nature or limited availability. These products will be clearly marked as non-cancellable on the product page.

7. Changes to This Policy

We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.

8. Contact Us

If you have any questions or concerns regarding our Cancellation Policy, please contact us:

Email: order@sweetandsalty.in

Phone: +91 88827 92832